Orders placed by 2pm (UK time) are usually despatched same day.
- UK: 1-3 working days (Mon-Fri).
- EUROPE: 3-5 working days (Mon-Fri).
- WORLDWIDE: 5-7 working days (Mon-Fri).
Please note: We cannot be held accountable for delays caused by Royal Mail and couriers.
Product must be returned in its original packaging and will be inspected on return. We reserve the right to refuse return if products are damaged or excessively worn. Include a brief written description of why you are returning the product and your address so that we can send a replacement back to you if necessary. If you require a refund, please state so. Refunds can take up to 5-7 days to appear in your account.
Products must be returned to:
Fence House Business Units
NOTE: It is your responsibility to provide proof of return. We do not accept liability for lost, damaged or undelivered items. We therefore recommend returning the goods through traceable means. Please allow a at least 7 days for your return to turnaround. Once we receive your item back into our warehouse, we will update the progress of your order and you will receive an email alert from us.
Got a question, or a query? We’d love to hear from you. The best way to get in touch with us is via our online contact form. If you have an order number, please include this.